Privacy Policy

Introduction

DIABINDIA ("we," "our," or "us") values your privacy and is committed to protecting your personal health information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, including our website, mobile application, teleconsultations, lab test bookings, and AI health assistant.

Information We Collect

Personal Information

We collect the following types of personal information:

• Name, age, gender, phone number, email, and address

Health Information

To provide you with appropriate healthcare services, we collect:

• Medical history, lab results, prescriptions, consultation records

Technical Data

When you use our platform, we automatically collect:

• Device type, IP address, and usage patterns

Communication Data

We maintain records of your interactions with our services:

• Messages and interactions with doctors, support staff, or AI assistant

How We Use Your Information

We use your information for the following purposes:

• To provide healthcare services (consultations, lab tests, diet plans)
• To personalize treatment and monitor progress
• To improve our platform and AI assistant accuracy
• To communicate updates, reminders, and health education
• To comply with medical and legal regulations

Information Sharing

We do not sell your personal information. We may share limited data in the following circumstances:

• With doctors, dietitians, and labs involved in your care
• With service providers (IT, payment gateway) under confidentiality agreements
• If required by law, regulation, or medical emergency

Data Security

We implement robust security measures to protect your information:

• All medical data is encrypted and stored securely
• Only authorized staff have access to patient information
• We comply with applicable Indian data protection laws and Telemedicine Practice Guidelines

Your Rights

You have the following rights regarding your personal information:

• You can access, update, or request deletion of your data
• You may withdraw consent for AI or digital monitoring at any time
• You can request a copy of your medical records

AI Health Assistant Disclaimer

The AI Health Assistant is designed for educational support only. It does not replace professional medical advice. Always confirm recommendations with a qualified doctor.

Retention Policy

We retain medical records for the period required by Indian law or until you request deletion (whichever is later).

Updates to Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website/app with the effective date.